1. Delivery Areas
W by Wellness currently delivers to Hong Kong, Taiwan and Macao. If you are located elsewhere, please contact us at Info@wbywellness.com and we will do our best to help.

2. Free Delivery
Enjoy free delivery on orders of HK$800 and above (Hong Kong) or NT$3,500 and above (Taiwan). For orders below these amounts, and for deliveries to Macao, the delivery fee will be calculated and shown at checkout before you pay.

3. Order Processing
Orders are processed on working days (Monday to Friday, excluding public holidays). We aim to dispatch your order as quickly as possible once payment has been confirmed.

4. Delivery Times
Delivery times depend on your location and the courier service. Estimated delivery times are shown at checkout. Delays may occasionally occur due to courier issues, customs checks, severe weather or other circumstances beyond our control.

5. Order Tracking
When your order is dispatched, you will receive a confirmation email with tracking details so you can follow your parcel.

6. Customs, Duties and Taxes
Any import duties, taxes or customs fees charged by the destination country or region are the responsibility of the customer, unless stated otherwise at checkout.

7. Delivery Address
Please make sure your delivery address and contact details are complete and correct. We are not responsible for orders delayed or lost because of incorrect information provided at checkout. If a parcel is returned to us for this reason, re-delivery fees may apply.

8. Damaged or Missing Items
If your order arrives damaged, or an item is missing or incorrect, please contact us within 48 hours of delivery at Info@wbywellness.com with your order number and photos of the item and packaging. We will review your case and arrange a replacement or refund where appropriate.