1. General
These Terms & Conditions apply to your use of wbywellness.com (the "Website") and to all purchases made through it. By using the Website or placing an order, you agree to these terms. We may update them from time to time, so please review this page regularly. We may also change, suspend or withdraw any part of the Website without notice, and we are not liable if the Website is unavailable at any time.

2. About Us
The Website is operated by W by Wellness. You can contact us at Info@wbywellness.com.

3. Privacy
Your personal information is handled in accordance with our Privacy Policy. By using the Website, you consent to this processing and confirm that the information you provide is accurate.

4. Use of the Website
You agree not to misuse the Website. This includes, but is not limited to, attempting to gain unauthorized access, introducing viruses or other harmful code, interfering with the Website's operation, sending unsolicited promotional material, or using the Website for any unlawful purpose. We may suspend or close accounts that breach these terms.

5. Intellectual Property
All content on the Website, including text, images, logos and design, belongs to W by Wellness or its licensors and is protected by intellectual property laws. You may view and print content for personal, non-commercial use only. You may not copy, reproduce, distribute or use any content for commercial purposes without our written permission. Biossentials and other third-party brand names shown on the Website belong to their respective owners.

6. Orders
When you place an order, you are making an offer to purchase the selected products. All orders are subject to availability and acceptance. We will confirm acceptance by email. We reserve the right to refuse or cancel any order, including in cases of suspected fraud, stock unavailability or pricing errors. By ordering, you confirm that you are at least 18 years old and that the information you provide is true and accurate.

7. Pricing and Availability
Prices are shown in the currency displayed on the Website and at checkout, and may change without notice. While we make every effort to ensure that product details, descriptions and prices are accurate, errors can occur. If we find an error in the price of an item you have ordered, we will contact you to confirm your order at the correct price or cancel it. If you cancel an order that has already been paid, you will receive a full refund.

8. Payment
Payment must be made in full at checkout using one of the payment methods offered. Orders are dispatched only after payment has been successfully confirmed.

9. Promotions and Discount Codes
Discount codes and promotions are subject to their specific conditions, which will be stated when they are issued. Unless stated otherwise, discount codes cannot be combined, exchanged for cash or applied to previous orders.

10. Delivery
Delivery areas, fees, free-delivery thresholds and estimated times are set out in our Shipping Policy.

11. Returns and Refunds
Returns are accepted within 7 days of delivery for unopened and unused items in their original packaging. Full details are set out in our Return Policy.

12. Product Use
Our products are for external use only unless otherwise stated. Please read all product descriptions, usage instructions and safety precautions before use. Essential oils should be diluted before applying to the skin, and a patch test is recommended. If you are pregnant, breastfeeding, have a medical condition or are under medical care, consult your doctor before use. Our products are not intended to diagnose, treat, cure or prevent any disease.

13. Limitation of Liability
To the fullest extent permitted by law, W by Wellness is not liable for any indirect, incidental or consequential loss or damage arising from the use of the Website or our products, including misuse of products or failure to follow the instructions provided. Nothing in these terms limits our liability where it cannot be limited by law.

14. Links to Other Websites
The Website may contain links to third-party websites. We have no control over these websites and are not responsible for their content or for any loss arising from their use.

15. Indemnity
You agree to indemnify W by Wellness, its directors, employees and partners against any claims, losses or costs arising from your breach of these terms or your misuse of the Website.

16. Severability and Waiver
If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full effect. If we do not enforce any right under these terms, this does not mean we have waived it.

17. Complaints
If you have a complaint or comment, please contact us at Info@wbywellness.com. We will do our best to resolve the matter quickly and fairly.

18. Governing Law
These terms are governed by the laws of the jurisdiction in which W by Wellness is registered, and any disputes will be subject to the exclusive jurisdiction of its courts.