1. Our Commitment
We want you to love your W by Wellness rituals. If you are not completely satisfied with your purchase, you may return eligible items in line with the conditions below.

2. Return Period
We accept returns within 7 days from the date you receive your order.

3. Eligible Items
To be eligible for a return, items must be:

• Unopened and unused
• In their original packaging, with all seals intact
• Accompanied by proof of purchase (order number or receipt)

4. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns of:

• Opened or used skincare, body care, essential oils and aromatherapy products
• Opened tea packages
• Items without their original packaging, or with broken seals
• Gift cards and items purchased on final sale

5. How to Request a Return

1. Email us at Info@wbywellness.com within 7 days of receiving your order, with your order number, the item(s) you wish to return and the reason for the return.
2. Our team will confirm whether your return is approved and send you return instructions.
3. Pack the item(s) securely in the original packaging and send them to the address provided.

Items sent back without prior approval may not be accepted.

6. Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective or incorrect.

7. Inspection and Refunds
All returned items are subject to a quality inspection. Once your return has been received and approved, we will process your refund and notify you by email. Original delivery fees are non-refundable. W by Wellness reserves the right to refuse any return that does not meet these conditions.

8. Damaged, Defective or Incorrect Items
If you received a damaged, defective or incorrect item, please contact us within 48 hours of delivery with your order number and photos. We will arrange a replacement or refund at no additional cost to you.